Refund Policy

We want you to feel good about your GujuLoveGuru membership. This policy explains when refunds are available and how to request one. It applies to paid memberships purchased directly through our website.

1. 7-day satisfaction refund

If you're unhappy with a new paid membership, email us within 7 days of the original charge and we'll refund it in full. This applies once per member, to your first paid plan only.

2. Renewals

Paid plans renew automatically at the end of each billing period. You can turn off auto-renewal at any time from Settings → Membership. If a renewal charge is processed and you contact us within 7 days of that charge and have not actively used the Service during that period (no logins, likes, or messages), we will refund the renewal.

3. Non-refundable situations

• Accounts suspended or terminated for violating our Terms, Acceptable Use Policy, or Community Guidelines.
• Partial months or unused time after a cancellation.
• Add-ons or one-time purchases that have already been used or consumed.
• Charges older than 60 days.

4. Purchases made through Apple or Google

If you subscribed through the Apple App Store or Google Play Store, those companies process the payment and handle refunds under their own policies. Please request refunds directly from Apple or Google.

5. How to request a refund

Email contactgujuloveguru@gmail.com from the address on your account. Include the date of the charge and the last four digits of the card used. We usually respond within 3 business days. Approved refunds appear on your original payment method within 5-10 business days depending on your bank.

6. Chargebacks

Please contact us before disputing a charge with your bank. We can almost always resolve billing issues directly and much faster than a chargeback. Accounts with fraudulent chargebacks may be suspended.

7. Contact

Billing and refunds: contactgujuloveguru@gmail.com.